Moving? Know Your Rights
Wednesday, May 4th, 2005BOSTON — It is the time of year when many people think about moving. But whether you are moving down the street or across the country, you need to know your rights.
One young couple learned about their moving rights the hard way, according to WCVB-TV in Boston.
Tricia Cronin and her fiance, Dave Wheeler, said they had a bad experience with Integrity Relocation Services while moving to Massachusetts from Florida. They said they were supposed to get their belongings within two weeks, but said after a month, they were still waiting.
“They said they were coming at 9 a.m. today, and they said they were coming the day before yesterday, and no one shows up. That’s how it’s been for almost a month now,” said Cronin.
The couple said their problems began the day they moved. They said when Integrity arrived, the original estimate of $998 more than doubled to $2,100. The driver allegedly took $900 in cash and promised that a supervisor would call with a solution. But no one did, and the couple said the company didn’t return their calls.
“It’s sad to come home and know you don’t have a place to sleep. I mean, we have an inflatable futon in the loft upstairs — and that’s where you sit to watch TV, where you sleep, where you have dinner at night. It wears on you,” said Cronin.
The television station contacted the company, but a spokeswoman refused to discuss the couple’s situation. The missing belongings, however, were delivered later the same afternoon.
The couple’s experience is an important lesson about hiring movers, according to the station.
When hiring a mover, you should:
Always make sure the company actually sees your belongings when offering an estimate.
Get the deal in writing — especially an exact delivery date.
Make sure the company is insured and registered with the U.S. Department of Transportation.
If a mover demands cash up front, find another company.
“It’s very discouraging that businesses can take advantage of people like that. We’re kind of helpless. We’re at their mercy and they know it, and that’s what’s really painful about it,” said Cronin.
While the couple did finally get their belongings, they came damaged. The couple does have some recourse against the company under federal law, the television station reported.